Refund policy
Returns, exchanges and refunds
Every pair of Merry Clogz is made to order after you buy it. Here is how sizing problems, damaged pairs and cancellations are handled.
Free 30-day size exchange
If your pair does not fit, you can swap it for another size of the same style within 30 days of delivery. Email hello@merryclogz.com with your order number and the size you need. We send you a return label, and the first exchange on every order is free.
To qualify, the pair should be worn indoors only, clean, and sent back with everything it came with (hat, face kit, and the remote and charger for Hug Edition).
Damaged, faulty or wrong item: full refund
If your pair arrives damaged, has a defect, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will refund you in full or send a replacement, whichever you prefer.
Change of mind
Because each pair is made for you, we cannot refund a pair you no longer want. You can still use the free size exchange above. Sale items get the same terms as full-price items.
Cancellations
You can cancel your order at any time before it ships for a full refund. Email hello@merryclogz.com with your order number. Once your order has shipped, the exchange and refund terms above apply.
Lost or stolen packages
Every order ships with tracking. If tracking shows your parcel as delivered but you cannot find it, email us within 14 days of the delivery date and we will open a claim with the carrier and help you resolve it.
How refunds are paid
Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post it.
Customers in the EU and UK
If you live in the European Union or the United Kingdom, you also have a legal right to cancel your purchase within 14 days of delivery without giving a reason. This policy does not limit that right or any other right you have under the consumer law of your country.
Contact
Email hello@merryclogz.com. We reply within one business day.